Returns & Exchanges
At John Jacobs, we want you to be completely satisfied with your fashion purchase. If you are not happy with your order, you can return or exchange eligible items within 30 days of delivery.
Initiate Your Request
Visit our online returns portal and enter your order number and email address to select the items you wish to return or exchange.
Package Your Items
Place the items in their original packaging, ensuring all tags are attached and the products are in unworn, pristine condition.
Ship the Parcel
Affix the prepaid shipping label provided in your portal request to the outside of your package and drop it off at any authorized courier location.
Receive Your Refund
Once our quality control team inspects and approves the returned items, your refund or exchange will be processed within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing