Frequently Asked Questions
Everything you need to know about shopping with John Jacobs
How long does shipping typically take?
Standard shipping usually takes 3-5 business days within the continental US. International orders may take 7-14 business days depending on the destination and customs processing.
What is your return policy?
We offer a 30-day hassle-free return policy for all unworn and unwashed items with original tags attached. Simply use our online portal to generate a prepaid return label.
How can I track my order status?
Once your order is shipped, you will receive an email containing a tracking number and a link to the carrier's website to monitor your delivery in real-time.
What payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital wallets like PayPal, Apple Pay, and Google Pay.
Are your products ethically sourced?
Yes, we pride ourselves on transparency. We partner exclusively with fair-trade certified factories that ensure safe working conditions and fair wages for all artisans.
Can I change or cancel my order after it has been placed?
Orders are processed quickly, but if you contact our customer support within 60 minutes of placement, we will do our best to accommodate any changes or cancellations.